HELP NOW
My transit card was declined
Checked 2026-08-03 · Official sources
01
What happened
The reader may not have detected the card, the stored balance may be too low, or the card may need to be checked by staff.
02
What to do now
- Remove the card from your wallet and tap it flat against the reader once more.
- Do not tap a second transit card at the same time.
- At a subway station, look at the reader message and ask staff before entering another gate.
- On a bus, show the card and the message below to the driver.
Show station staff
교통카드가 인식되지 않아요. 확인해 주세요.
My transit card is not being accepted. Please check it.
03
What it may cost
There is no single fixed charge for a declined tap. If a boarding or exit was not recorded correctly, staff may need to check the journey before you pay again.
04
How to avoid it next time
- Keep only one contactless transit card near the reader.
- Check the balance before a longer journey.
- Wait for the confirmation sound or screen before moving the card.
Sources and verification
This page depends on 1 checked policy statement.
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